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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up menu will appear. It comprises detailed information about all the operations that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge array of video tutorials explaining how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, take a glimpse at our extensive FAQ section, which contains questions asked by real users and provides real solutions. We regulary update our FAQ section with new Q&A's so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can touch base with our great team of tech support engineers available 24x7x365 and eager to assist you with any issue. Each trouble ticket you submit will be replied to in less than one hour (the average ticket response time being approximately twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 304086

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com